Shipping policy

Shipping Policy for Creekline Cowgirls

1. Shipping Destinations

We currently ship to destinations within Australia only. For international shipping inquiries, please contact us.

2. Shipping Rates

  • Standard Shipping: Free on orders over $100.00, otherwise $10.95
  • Express Shipping: $14.45

3. Shipping Times

  • Standard Shipping: Generally takes 5-10 business days from dispatch.
  • Express Shipping: Typically delivered within 1-3 business days from dispatch.

Please note that these are estimated times and can be affected by factors such as holidays, weather conditions, or other unforeseen circumstances.

4. Order Processing Time

Orders are processed within 1-3 business days of receipt. Processing time does not include weekends or public holidays.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email confirmation with tracking information. Please allow up to 48 hours for tracking details to update.

6. Delivery

  • We aim to deliver to the address provided at checkout. It is your responsibility to ensure the accuracy of the delivery address.

7. Lost or Damaged Goods

  • If your order arrives damaged or if you do not receive your order, please contact us within 7 days of the expected delivery date with your order number and details of the issue.
  • We will investigate and arrange for replacement or refund where applicable.

8. Returns for Shipping Errors

If you receive the wrong item due to an error on our part, we will cover the return shipping costs for the incorrect item and send the correct item at no additional cost to you.

9. Address Changes

Once an order has been dispatched, we cannot change the delivery address. Please ensure your address is correct before completing your purchase.

10. Contact Us

For any shipping-related inquiries or concerns, please contact us at:

  • Email: creeklinecowgirls@gmail.com

11. Policy Updates

We reserve the right to update our shipping policy at any time. Any changes will be reflected on this page, so please check back periodically.

By placing an order with Creekline Cowgirls, you agree to this Shipping Policy.